Mercury Lifecyle

HID is committed to assisting customers with their Mercury controllers, peripheral products and accessories throughout the product life cycle and as products are updated and enhanced. HID provides full support for all its products from the date of market availability until the product has been withdrawn from the market. At HID we apply the following support coverage to the different product life cycle phases.

General Availability 

• Product: Available for sale
• Sustaining/Full: Upgrades, updates, service packs, and hot fixes created for new functionality and/or bug fixes. Sustaining releases are typically built off the current version of firmware and drivers.
• Technical Support: Full – all support questions must be routed through Mercury OEM partners
• Warranty/Repair: Standard Terms

End of Sales

• Product: Sales ramping down, while supplies last.
• Sustaining/Limited: Except where explicitly noted, no upgrades, updates, or service packs created; hot fixes are provided at the discretion of HID
• Technical Support: Full
• Warranty/Repair: Standard Terms

End of Life

• Product: No longer available for sale
• End of Life Date: No upgrades, updates, or service packs created; hot fixes are provided at the discretion of HID
• Sustaining/Ended: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues
• Technical Support: Available on a commercially reasonable basis only
• Warranty/Repair: Repair or replacement depending on availability

Notes

• All future dates are subject to change
• This list is not exhaustive. Inquire with your OEM, or account manager if you have a question about a product not listed.

Controllers

Serial Input / Output Modules

Communication/Interface Modules

Ethernet I/O Modules

Readers